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Radio Air Traffic Control

Turn your existing analog radios into modern devices that enable bidirectional communication, allowing digital inputs to trigger voice notifications and vice versa - supporting real-time notifications and task management.

Key Features​

Convert digital help requests into audio notifications for associates, who can update request statuses with voice commands.

  • Turn digital inputs into voice notifications.
  • Manage tasks with voice prompts.
  • Push real-time updates to customer devices.
  • Integration with Call for Help and Curbside.

Call for Help Integration​

To enable Call for Help over the radio:

  1. Sign into MyStore as a Location Administrator
  2. Select Location Config
  3. Scroll down to Webhooks
  4. Configure the Webhook URL to point to your instance. For example:
    • https://your-synq-radio-instance.domain.com/webhooks/incoming/frontline-hero
  5. Check the Enable Call for Help Webhooks checkbox

By default the following Call for Help events get announced over the radio:

  • created New request
  • escalated Escalated request
  • cancelled Customer cancelled request

The full list of available Call for Help events that can be announced are:

  • created New request
  • escalated Escalated request
  • claimed An associate claimed the request
  • on_the_way An associate is on the way to service the request
  • completed An associate completed the request
  • cancelled Customer cancelled request
  • timed_out A request was not serviced and has timed out

Associate Voice Actions​

An associate can claim a Call for Help request by speaking numerous variations of the following into their radio:

  • I'm on it
  • I've got it
  • I'll do it

An associate can indicate that they are on their way to service a Call for Help request by speaking numerous variations of the following into their radio:

  • I'm on my way
  • I'm heading there now

Curbside Integration​

To enable Curbside over the radio:

  1. Sign into MyStore as a Location Administrator
  2. Select Location Config
  3. Scroll down to Webhooks
  4. Configure the Webhook URL to point to your instance. For example:
    • https://your-synq-radio-instance.domain.com/webhooks/incoming/frontline-hero
  5. Check the Enable Curbside Webhooks checkbox

By default the following Curbside events get announced over the radio:

  • created New request

Twilio Webhook Integration​

You can use Twilio webhooks to relay text messages to a Twilio number to SYNQ Radio and announce the message over the radio.

  1. Sign into the Twilio Console
  2. Select an existing number or create a new one
    • The number must have the SMS capability
  3. Select the Configure tab
  4. Scroll down to Messaging Configuration
  5. Configure:
    • A call comes in: Webhook
    • URL: your-synq-radio-instance.domain.com/webhooks/incoming/twilio/<edge-id>
      • Where <edge-id> is the unique ID of your edge device
    • HTTP: HTTP Post
tip

Alternatively you can define these settings in a reusable Messaging Service and assign it to the number.