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What's New

Coming Soon​

  • Support Webex as a communication platform provider.
  • Support for Retevis and Baofeng radios.

2025-06-04​

Features​

  • Configurable staff actions on Call for Help prompts.
    • Now when you create a Call for Help prompt you can determine the action buttons presented to your staff. See Staff Actions for more information.

Fixes​

  • 575: Intermittent refresh issues on Curbside pickup control.
  • 617: Standardize on helpdesk@synqtech.com email address.

2025-05-30​

Features​

  • Improved radio latency.
  • Automatic updates of radio edge devices.
  • Configurable which Call for Help events get announced over the radios.

Fixes​

  • 612/613: Call for Help escalations cannot be claimed over the radio.

2025-05-15​

Features​

  • Expose Call for Help escalation events via webhooks.
  • Announce the following events over radios:
    • Call for Help escalations
    • Curbside arrivals

2025-05-13​

Features​

  • Show escalations to customer on digital call buttons.

2025-05-12​

Features​

  • Tabular Call for Help report.

2025-05-01​

Features​

  • Support for IBM Watson with SYNQ Radio.
  • Support for Dewalt DXFRS300/800 radios.

2025-04-25​

Features​

  • Improve sign in flow for new users when using Microsoft accounts.
    • You can add users to a store in advance using their Microsoft email addresses so that then don't need to request to join the store the first time they sign in.
    • You can configure a list of email domains that a user must belong to for them to be able to request to join a store.
  • Administrator configurable verification tokens for webhooks.
    • When configured, all webhook requests will be signed using a verification token. Your application that receives the webhook request is then able to validate the signature of the request and know that the request is from SYNQ.

2025-04-16​

Features​

  • Customer facing user interface updates for digital call buttons.
  • Customer supplied voice and text prompts for digital call buttons.
  • Spanish translations for digital call buttons.

2025-04-07​

Fixes​

  • 118: Unable to add new locker in MyStore.
  • 483: Error when editing OrderUp drop zones.

2025-03-11​

Fixes​

  • 28: Clicking "Delivered" on a Curbside order before clicking "Claim" does not set the reviewed_at time and alerts can continue.

2025-03-05​

Features​

  • The Call for Help dashboard now allows you to export the raw data to CSV.
  • The Call for Help dashboard now includes the following additional charts:
    • Outcomes
    • User Performance
  • A new Weekly Store Report that includes the store's performance metrics with links to detailed dashboards for Call for Help, Curbside, and OrderUp.

Fixes​

  • SSD-371: Unable to clear Twilio phone number in location settings.
  • SSD-407: Fix chart when Call for Help call buttons and displays share the same name.

2025-01-28​

Features​

  • Configuration of Call for Help outcomes.
    • Each store location can now configure their own list of Call for Help outcomes to present to the associate to allow them to indicate how each help request was handled.
    • These outcomes are only visible to staff, so the customer experience remains unchanged.
    • If you don't configure any outcomes, the associate will still have the option to mark a call for help as Complete, but they won't be prompted to select an outcome.
    • Configuration in Mystore
      Call for Help Outcomes MyStore Configuration
    • Associate view in Microsoft Teams
      Call for Help Outcomes Staff View

2025-01-23​

Features​

  • Show the battery level for each call button in MyStore. Call Button Battery Level

2025-01-22​

Features​

  • Configuration of staff display name format.
    • On the Call for Help settings page you can now configure how staff names will appear in adaptive cards. Staff Display Name Format

Fixes​

  • SSD-318: Location Administrators are unable to see Call for Help dashboard for current store.

2025-01-09​

Fixes​

  • SSD-363: BlueFletch notifications should use useHeadsUp: true.

2024-12-05​

Features​

  • Call for Help Outcomes
    • After an associate selects On the Way for a Call for Help request they are prompted to record how the request was resolved. Did they find the customer? Were they able to help the customer? Did the assistance result in a positive sales outcome? These are valuable metrics. If no outcome is specified the request automatically completes after a short interval as having "no associate feedback".
  • Support for BlueFletch messaging for Curbside and OrderUp.

Fixes​

  • SSD-213: Call For Help Web Admin does not show display name of call buttons.

2024-09-17​

Features​

  • Support for BlueFletch messaging for Call For Help.
  • Add webhooks support to Call for Help.