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What's New

Coming Soon​

  • Support Webex as a communication platform provider.
  • Customer supplied voice and text prompts for digital call buttons.
  • Spanish translations for digital call buttons.
  • Improve sign in flow for new users when using Microsoft accounts.

2025-04-16​

Features​

  • Customer facing user interface updates for digital call buttons.

2025-04-07​

Fixes​

  • 118: Unable to add new locker in MyStore.
  • 483: Error when editing OrderUp drop zones.

2025-03-11​

Fixes​

  • 28: Clicking "Delivered" on a Curbside order before clicking "Claim" does not set the reviewed_at time and alerts can continue.

2025-03-05​

Features​

  • The Call for Help dashboard now allows you to export the raw data to CSV.
  • The Call for Help dashboard now includes the following additional charts:
    • Outcomes
    • User Performance
  • A new Weekly Store Report that includes the store's performance metrics with links to detailed dashboards for Call for Help, Curbside, and OrderUp.

Fixes​

  • SSD-371: Unable to clear Twilio phone number in location settings.
  • SSD-407: Fix chart when Call for Help call buttons and displays share the same name.

2025-01-28​

Features​

  • Configuration of Call for Help outcomes.
    • Each store location can now configure their own list of Call for Help outcomes to present to the associate to allow them to indicate how each help request was handled.
    • These outcomes are only visible to staff, so the customer experience remains unchanged.
    • If you don't configure any outcomes, the associate will still have the option to mark a call for help as Complete, but they won't be prompted to select an outcome.
    • Configuration in Mystore
      Call for Help Outcomes MyStore Configuration
    • Associate view in Microsoft Teams
      Call for Help Outcomes Staff View

2025-01-23​

Features​

  • Show the battery level for each call button in MyStore. Call Button Battery Level

2025-01-22​

Features​

  • Configuration of staff display name format.
    • On the Call for Help settings page you can now configure how staff names will appear in adaptive cards. Staff Display Name Format

Fixes​

  • SSD-318: Location Administrators are unable to see Call for Help dashboard for current store.

2025-01-09​

Fixes​

  • SSD-363: BlueFletch notifications should use useHeadsUp: true.

2024-12-05​

Features​

  • Call for Help Outcomes
    • After an associate selects On the Way for a Call for Help request they are prompted to record how the request was resolved. Did they find the customer? Were they able to help the customer? Did the assistance result in a positive sales outcome? These are valuable metrics. If no outcome is specified the request automatically completes after a short interval as having "no associate feedback".
  • Support for BlueFletch messaging for Curbside and OrderUp.

Fixes​

  • SSD-213: Call For Help Web Admin does not show display name of call buttons.

2024-09-17​

Features​

  • Support for BlueFletch messaging for Call For Help.
  • Add webhooks support to Call for Help.