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Coming Soon
Support Webex as a communication platform provider.
Support for Baofeng radios.
Tools to help digitize manual pencil and paper based logs like restroom cleaning, aisle sweeps, and inspections.
Access dispatch boards via the SYNQ Apps tab in Microsoft Teams.
2026-03-17
Features
Radio OpenAI voice agents now support aliases.
Curbside radio announcements are now configurable and include unclaimed and undelivered escalations by default.
2026-03-16
Fixes
1077: Improve performance of long radio transcripts.
1078: Call for Help states to announce over the radio can default to none after editing.
1080: Exclude unnecessary source field from radio transcript CSV exports.
1086: Deep linking to Teams tab can be enabled when making unrelated changes to location configuration.
2026-03-10
Features
New application header bar in MyStore. This includes location switching and a consolidated user menu for accessing your user profile, email preferences, and language selection.
New Generic Agent that provides a simple, standard interface for integrating any external agent with SYNQ Radio. Implementers only need to expose a single POST /chat endpoint that accepts { text: string, sessionId?: string, edgeId?: string } and returns { text: string, sessionId: string }. SYNQ Radio handles wake/stop phrase detection, session continuity, and request signing automatically.
Dispatch boards support 20 additional icon types.
The SYNQ Apps tab in Microsoft Teams respects the user's current theme.
Fixes
1051: Improve validation of Call for Help prompts.
1063: Each dispatch board button now has a unique barcode for scan-to-complete.
2026-03-05
Features
New layout for Radio Transcript Viewer.
French translation of Radio Transcript Viewer.
Improve radio announcement of dispatch board buttons.
Fixes
1066: Transcription can stop on default speech-to-text service.
2026-03-04
Fixes
1068: OrderUp QR codes for individual products open the showcase rather than the product.
2026-02-27
Features
Radio can now distinguish between call button when there are multiple active requests. Simply include the button name in your claim response. For example: "I've got Aisle 7", or "On my way to auto parts".
2026-02-25
Features
Radio
Support for Kenwood NX-1000 Series radios.
Support for Zebra Workcloud Sync push-to-talk.
Support for Zello Push-to-talk .
Outbound webhooks are configurable and support request signing.
Call for Help
You can now enable scan-to-complete on each call button, digital call button (QR), or dispatch board button.
The scan-to-complete user interface now supports small format devices like the wearable Zebra WS301.
Bar codes required for scan-to-complete enabled buttons are now available from the Call for Help settings page in MyStore.
Improve consistency of Call for Help settings page.
2026-02-09
Features
Radio transcripts are now available to location and organization administrators through MyStore.
Fixes
1003: Apply maximum duration to speech-to-text transcriptions.
2026-02-05
Features
Radio now supports Azure OpenAI as a speech-to-text and text-to-speech provider.
Radio now supports a configurable delay following PTT release before it begins capturing new incoming audio.
2026-02-03
Fixes
990: MyStore account lockout page fails to render.
2026-01-29
Features
Support Groq Open AI agents.
Support fine-tuned Whisper models for speech-to-text.
Support composite speech configuration to allow mixing speech-to-text and text-to-speech services from different providers.
Fixes
977: Error when trying to restart a completed curbside arrival.
987: Fix styling of OrderUp/Picking dashboard.
2026-01-27
Features
Radio now supports Groq as a speech-to-text and text-to-speech provider.
Fixes
973: Weekly store report times out.
2026-01-23
Fixes
945: MyStore onboarding page style fixes.
2026-01-10
Features
Support Zebra Workcloud Sync as a communication platform provider.
Scan-to-complete flow for call buttons.
Fixes
935: Call for help webhook signature validation fails if the button/display name contains a forward slash.
958: Add fallback to OrderUp when a product exists but has no location-specific mapping.
962: Fix inefficient creation of OrderUp drop zones.
2025-12-19
Features
Modernize MyStore login and password reset pages.
Enable webhooks for OrderUp.
Show last connection time for call buttons and hubs.
Fixes
931: Standardize call button name and location label shown on Teams adaptive cards.
2025-12-17
Features
Add call button name and location label to summary of Teams adaptive cards.
Radio now supports Google Gemini and Cartesia as speech-to-text and text-to-speech providers.
Radio now supports Cognizant voice agents.
Radio transcript viewer supports up arrow to send last user supplied text.
Fixes
829: OrderUp picking UI is difficult to see in Teams dark mode.
922: Add "EZ Find" numbers to OrderUp showcases.
938: Improve fuzzy matching of call button claim phrases over the radio.
2025-11-05
Features
New staff-facing dispatch boards that provide web pages with a configurable grid of digital call buttons.
Include correlation IDs in error messages presented in Microsoft Teams.
2025-11-04
Features
Digital call buttons now allow you to specify the notification channel to use for each display option.
2025-10-30
Fixes
860: Call for Help requests marked as "on the way" by radio should be automatically resolved.
865: Missing Call for Help settings for Mascot Image and Custom Input.
864: Missing Organization setting for auto-linking Microsoft accounts.
862: OrderUp product search fails.
2025-10-23
Features
Expand list of claim phrases for answering call for help requests over the radio.
Allow explicit configuration of microphone capture volume for radios.
2025-10-20
Features
Support for ongoing "nag" alerts for unanswered Call for Help requests and escalations.
2025-10-19
Fixes
843: Applications should gracefully degrade when third party cloud providers like Pusher are offline.
2025-10-18
Fixes
844: OrderUp links from Teams adaptive card do not select the preferred worker role.
2025-10-13
Features
MyStore user interface update and modernization.
Radio now supports Deepgram as a speech-to-text and text-to-speech provider.
2025-10-07
Features
Support for Motorola Curve radios.
Fixes
812: Support BlueFletch browser variants.
2025-09-29
Features
Administrators can now export the QR code URLs for all QR code enabled Call for Help displays.
Administrators can now see dashboards of Locker activity in MyStore.
Fixes
768: Prevent selection of private Teams channels that are not bot-enabled.
798: Prevent error when staff reply to the customer before claiming the Text for Help request.
2025-09-25
Features
Support for configurable header background and text colors on web-based Call for Help user interface.
2025-09-19
Fixes
774: Customer facing call for help progress indicator is misaligned when mascot is not enabled.
765: Ensure sufficient delay between last radio capture before sending transmission.
711: Adaptive card should distinguish between resolved and expired escalations.
2025-09-10
Features
Preserve selected signage color for QR Code displays.
2025-08-21
Features
2025-08-13
Fixes
713: When a Call for Help request comes from a OrderUp tablet the Adaptive Card is missing the staff action buttons.
2025-07-10
Features
The user management page in MyStore now shows the last logged in time of each user.
Weekly report now includes a link to the detailed Call for Help report.
Weekly report now only shows metrics for the apps enabled for your location.
2025-06-24
Features
Updated documentation to include resources and videos for each product.
2025-06-18
Features
Support for Retevis radios. Learn more .
Radios are now able to receive webhook requests from Twilio.
Fixes
640: Radio transcript viewer action buttons overflow on small devices.
2025-06-04
Features
Configurable staff actions on Call for Help prompts.
Now when you create a Call for Help prompt you can determine the action buttons presented to your staff. See Staff Actions for more information.
Fixes
575: Intermittent refresh issues on Curbside pickup control.
617: Standardize on helpdesk@synqtech.com email address.
2025-05-30
Features
Improved radio latency.
Automatic updates of radio edge devices.
Configure which Call for Help events get announced over the radios.
Fixes
612/613: Call for Help escalations cannot be claimed over the radio.
2025-05-15
Features
Expose Call for Help escalation events via webhooks. Learn more .
Announce the following events over radios:
Call for Help escalations
Curbside arrivals
2025-05-13
Features
Show escalations to customer on digital call buttons. Learn more .
2025-05-12
Features
Tabular Call for Help report.
2025-05-01
Features
Support for IBM Watson with SYNQ Radio.
Support for Dewalt DXFRS300/800 radios.
2025-04-25
Features
Improve sign in flow for new users when using Microsoft accounts.
You can add users to a store in advance using their Microsoft email addresses so that then don't need to request to join the store the first time they sign in.
You can configure a list of email domains that a user must belong to for them to be able to request to join a store.
Administrator configurable verification tokens for webhooks.
When configured, all webhook requests will be signed using a verification token. Your application that receives the webhook request is then able to validate the signature of the request and know that the request is from SYNQ.
2025-04-16
Features
Customer facing user interface updates for digital call buttons.
Customer supplied voice and text prompts for digital call buttons.
Spanish translations for digital call buttons.
2025-04-07
Fixes
118: Unable to add new locker in MyStore.
483: Error when editing OrderUp drop zones.
2025-03-11
Fixes
28: Clicking "Delivered" on a Curbside order before clicking "Claim" does not set the reviewed_at time and alerts can continue.
2025-03-05
Features
The Call for Help dashboard now allows you to export the raw data to CSV.
The Call for Help dashboard now includes the following additional charts:
Outcomes
User Performance
A new Weekly Store Report that includes the store's performance metrics with links to detailed dashboards for Call for Help, Curbside, and OrderUp.
Fixes
SSD-371: Unable to clear Twilio phone number in location settings.
SSD-407: Fix chart when Call for Help call buttons and displays share the same name.
2025-01-28
Features
Configuration of Call for Help outcomes.
Each store location can now configure their own list of Call for Help outcomes to present to the associate to allow them to indicate how each help request was handled.
These outcomes are only visible to staff, so the customer experience remains unchanged.
If you don't configure any outcomes, the associate will still have the option to mark a call for help as Complete , but they won't be prompted to select an outcome.
Configuration in Mystore Associate view in Microsoft Teams
2025-01-23
Features
Show the battery level for each call button in MyStore.
2025-01-22
Features
Configuration of staff display name format.
On the Call for Help settings page you can now configure how staff names will appear in adaptive cards.
Fixes
SSD-318: Location Administrators are unable to see Call for Help dashboard for current store.
2025-01-09
Fixes
SSD-363: BlueFletch notifications should use useHeadsUp: true.
2024-12-05
Features
Call for Help Outcomes
After an associate selects On the Way for a Call for Help request they are prompted to record how the request was resolved. Did they find the customer? Were they able to help the customer? Did the assistance result in a positive sales outcome? These are valuable metrics. If no outcome is specified the request automatically completes after a short interval as having "no associate feedback".
Support for BlueFletch messaging for Curbside and OrderUp.
Fixes
SSD-213: Call For Help Web Admin does not show display name of call buttons.
2024-09-17
Features
Support for BlueFletch messaging for Call For Help.
Add webhooks support to Call for Help.
