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Customer Support

We're here to help! If you have any questions, issues, or feedback, our support team is just an email away.

How to Reach Us​

You can contact our support team by sending an email to helpdesk@synqtech.com.

Once you send an email:

  • A support ticket will be created automatically in Freshdesk.
  • You'll receive an email confirmation with your ticket ID.
  • Our team will review your request and reply via Freshdesk which will email you.

Tracking Your Ticket​

You can continue the conversation directly by replying to the email thread. Alternatively, you can:

  • Click the link provided in the confirmation email to view your case in Freshdesk.
  • Track updates, add comments, or attach files through the Freshdesk portal.

Priority Queue System​

Support is delivered through a priority queue, with support available Monday-Friday, 8:30 AM to 5:00 PM Pacific Time, excluding public holidays.

Detailed Issue Reporting​

When logging a support issue, it's crucial to provide detailed information to help us reproduce the problem, including screenshots and any relevant configuration settings.

Additional Resources​

Before reaching out, consider checking out our Troubleshooting page — it might have the answer you're looking for.

Thank you for choosing SYNQ! We're always here to support you.