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BlueFletch

SYNQ supports BlueFletch Messaging as a communication platform provider. This means that all staff-facing notifications generated by SYNQ will be delivered to configurable BlueFletch channels.

To configure SYNQ to use BlueFletch for your store location you need to:

  1. Configure your BlueFletch-enabled devices to support Messaging.
  2. Determine the BlueFletch channels that represent groups of workers that should receive notifications.
  3. Configure SYNQ to be aware of your BlueFletch channels.
  4. Configure SYNQ apps and devices to send their notifications to your BlueFletch channels.

Supported Modules​

BlueFletch messaging is supported for the following SYNQ modules:

  • Call for Help
  • Curbside
  • OrderUp

Requirements​

BlueFletch Apps​

Ensure your BlueFletch-enabled devices include the following BlueFletch applications:

  • BlueFletch Messaging
  • BlueFletch Browser
  • BlueFletch Device ID
  • BlueFletch EPM
  • BlueFletch Support (optional)

BlueFletch Launcher​

Ensure your BlueFletch Launcher configuration includes the following:

  • "enableNotifications": true,
  • "subscribeToIdentityGroups": true

Provide the following to SYNQ​

  • Your BlueFletch Organization ID (from BlueFletch EMS)
  • Your BlueFletch API Key (from BlueFletch EMS)
  • Your BlueFletch Site IDs (you can export a sitelist.csv from BlueFletch EMS)
  • Device IDs or Enterprise group names that the BlueFletch Messaging app subscribes to

Location/Store Configuration​

Each location/store must be configured with its own BlueFletch messaging configuration.

To configure BlueFletch Messaging:

  1. Sign into MyStore as a Location Administrator
  2. Select Location Config
  3. Scroll down to Notification Method
  4. Select BlueFletch
  5. Click Update Location Settings

Microsoft Entra ID​

For the best user experience we recommend signing into both your BlueFletch-enabled devices and SYNQ using Microsoft Entra ID accounts.

Refer to Setup Guide for Azure AD using MSAL of the BlueFletch Entra Single Sign-On guide.

Your BlueFletch Launcher configuration JSON should contain an auth_msal element similar to the following:

"auth_msal": {
    "client_id": "b449584a-b3ab-4cf4-9a9a-97072d6b4016",
    "redirect_uri": "msauth://com.bluefletch.ems.auth/OAyqFMKAKsAwHLBIlMGxaZcdyen%3D",
    "authority_type": "AAD",
    "authorization_user_agent": "BROWSER",
    "broker_redirect_uri_registered": false,
    "shared_device_mode_supported": false,
    "scopes": "openid email profile User.Read GroupMember.Read.All",
    "default_group": "Associates",
    "authority_url": "https://login.microsoftonline.com/d9085f8e-7efc-4dd4-9e93-007d82c52a7e",
    "audience_tenant_id": "d9085f8e-7efc-4dd4-9e93-007d82c52a7e"
}