Twilio

SYNQ uses Twilio for SMS related messaging capabilities.

tip

You can find Twilio account and phone number information on your Twilio Console.

Phone Number Requirements

The Curbside and Text for Help applications require a Twilio phone number that is configured to work with SYNQ services.

1. Sign into the Twilio Console
2. Select an existing number or create a new one
   • The number must have the SMS capability
3. Select the Configure tab
4. Scroll down to Messaging Configuration
5. Configure:
   • A call comes in: Webhook
   • URL: https://text-for-help.synqtech.com:5000/api/sms
   • HTTP: HTTP Post

tip

Alternatively you can define these settings in a reusable Messaging Service and assign it to the number.

Organization Configuration

To configure the Twilio account at the organization level for all locations to use:

1. Sign into MyStore as an Organization Administrator
2. Select Org/Branding
3. Scroll down to Twilio Account SID
4. Configure the Twilio Account SID and Twilio Account Token
5. Click Update Organization Settings

note

This is optional. Each store location may provide its own Twilio account.

Location/Store Configuration

Each location/store must be configured with its own Twilio phone number, even if the Twilio account is managed by the organization.

To configure Twilio at the store level:

1. Sign into MyStore as a Location Administrator
2. Select Location Config
3. Scroll down to SMS
4. Configure the Twilio Phone Number
5. If you wish to override the organization's Twilio account
   1. Check the Use the location's Twilio account instead of the organization's checkbox
   2. Configure the Twilio Account SID and Twilio Account Token
6. Click Update Location Settings