User Management

User Types

SYNQ provides different roles that control what each user can access:

• Organization Administrator: Can edit organizational level settings and store level settings for any store in the organization.
• Location Administrator: Can edit store level settings for a single store.
• Employee: A frontline worker that can access apps, but cannot edit any settings.

Manage Users

To manage the users of a location:

1. Sign into MyStore as an Organization or Location Administrator
2. Select Manage Users

Add a User with Username and Password

1. Sign into MyStore as an Organization or Location Administrator
2. Select Manage Users
3. Click Add A New User
4. Enter the following information:
   • User Full Name
   • Email
   • Password
5. Select the desired User Location
6. Select the desired User Role
7. Click Create User

Microsoft Accounts

The Manage Users page provides a setting that allows users that sign in with Microsoft accounts to request access to your store location. When enabled, users can request access that must be approved by an Organization or Location Administrator.

Approving Microsoft Account Access

To approve user access to a store location requested by a Microsoft account:

1. Sign into MyStore as an Organization or Location Administrator.
2. Select Manage Users.
3. Click the Your store has N Microsoft users who requested access... link.
4. For each user, verify the role to assign and click Approve User or Decline User.

Password Reset

So long as a user has registered with a valid email address they are able to reset their own password.

1. Sign into MyStore
2. Click Login
3. Click Forgot password
4. Enter your email address (which is your username)
5. Click Send Password Reset Link
6. Check your inbox for an email from noreply@synqtech.com that includes a password reset link.
   tip

   Check your junk email folder if the email does not arrive in your inbox.

7. Click the link in the email to complete the password reset.

Email Preferences

To manage your email preferences:

1. Sign into MyStore.
2. Hover the mouse over the store name and logo in the top left of the page.
3. Click your username.
4. Click the Manage your Email Preferences link.
5. Toggle on/off the desired email notifications.