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User Management

User Types​

SYNQ provides different roles that control what each user can access:

  • Organization Administrator: Can edit organizational level settings and store level settings for any store in the organization.
  • Location Administrator: Can edit store level settings for a single store.
  • Employee: A frontline worker that can access apps, but cannot edit any settings.

Manage Users​

To manage the users of a location:

  1. Sign into MyStore as an Organization or Location Administrator.
  2. Select Manage Users.

Add a User with Username and Password​

  1. Sign into MyStore as an Organization or Location Administrator.
  2. Select Manage Users.
  3. Click the + button at the top of the Users table to add a new user.
  4. Select the desired Role.
  5. Click Continue.
  6. Select the desired login method:
    • Microsoft account
    • Username and password
    note

    The available login method options will depend on your organization's allowed login methods.

  7. Click Continue
  8. Enter the email address of the user and press Enter.
    note

    You can add multiple users by pressing the Add New button, ot by supplying a comma separated list of emails.

  9. For username and password accounts enter the following information:
    • Email
    • User Full Name
    • Password
    note

    This is only an initial password. The user will be required to set a new password when they sign in for the first time. Be sure to copy the initial password value to distribute it to your users.

  10. For Microsoft accounts only a valid Microsoft email is required.
  11. Click Continue.
  12. Verify the user information is correct.
  13. Click Create.

Microsoft Accounts​

The Manage Users page provides a setting that allows users that sign in with Microsoft accounts to request access to your store location. When enabled, users can request access that must be approved by an Organization or Location Administrator.

Approving Microsoft Account Access​

To approve user access to a store location requested by a Microsoft account:

  1. Sign into MyStore as an Organization or Location Administrator.
  2. Select Manage Users.
  3. Click the Your store has N Microsoft users who requested access... link.
  4. For each user, verify the role to assign and click Approve User or Decline User.

Password Reset​

So long as a user has registered with a valid email address they are able to reset their own password.

  1. Sign into MyStore.
  2. Click Login.
  3. Click Forgot password.
  4. Enter your email address (which is your username).
  5. Click Send Password Reset Link.
  6. Check your inbox for an email from noreply@synqtech.com that includes a password reset link.
    tip

    Check your junk email folder if the email does not arrive in your inbox.

  7. Click the link in the email to complete the password reset.

Email Preferences​

To manage your email preferences:

  1. Sign into MyStore.
  2. Hover the mouse over the store name and logo in the top left of the page.
  3. Click your username.
  4. Click the Manage your Email Preferences link.
  5. Toggle on/off the desired email notifications.

Available Emails​

The following email alerts and reports are available:

  • New user(s) approved for your MyStore dashboard
  • A new user has requested access to your store
  • Weekly store report
  • Weekly Call for Help report