Zebra Workcloud Sync

SYNQ supports Zebra Workcloud Sync as a communication platform provider. This means that all staff-facing notifications generated by SYNQ will be delivered to configurable Workcloud Sync groups as To-Dos.

To configure SYNQ to use Zebra Workcloud Sync for your store location you need to:

1. Install the Zebra Workcloud Sync app on your devices.
2. Determine the Zebra Workcloud Sync groups that represent groups of workers that should receive notifications.
3. Configure SYNQ to be aware of your Zebra Workcloud Sync instance channels.
4. Configure SYNQ apps and devices to send their notifications to your Zebra Workcloud Sync groups.

Once configured, SYNQ Frontline Hero delivers customer requests from call buttons, QRs, and OrderUp orders to your staff as ToDos in Workcloud Sync.

Supported Modules

Zebra Workcloud Sync is supported for the following SYNQ modules:

• Call for Help
• OrderUp

Requirements

The following information is required to integrate Workcloud Sync with SYNQ:

• Workcloud Sync
  • Tenant ID
  • Client ID
  • Client Secret

Configuration

Frontline Hero requires a Workcloud Sync API Client user and credentials.

To obtain the Client ID and Client Secret of a Workcloud Sync API Client user:

1. Obtain a Platform Token as a Workcloud Sync Tenant Administrator.
2. Using the tenant administrator platform token, create an API Client user.
3. Assign a Workcloud Sync license to the API client user.
4. Assign an appropriate Role to the API client user.
5. Assign an appropriate Site to the API client user.
6. Provide the Tenant ID, Client ID and Client Secret to SYNQ Frontline Hero.